1. Overview
At Drumroll Edu, we strive to ensure your satisfaction with our educational services. This Refund Policy outlines the conditions under which refunds may be issued for sessions and services purchased through our platform.
2. Eligibility for Refund
You may be eligible for a refund in the following situations:
- The session was cancelled by the tutor or due to a technical issue on our end.
- The session was not conducted within the scheduled time slot.
- A duplicate payment was made in error.
- You have submitted a valid refund request within the specified timeframe.
3. Refund Timeframe
Refund requests must be submitted within 7 days of the session date or payment date, whichever is applicable. Requests submitted after this period may not be eligible for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your student dashboard.
- Navigate to the Payments or Bookings section.
- Select the relevant session or payment.
- Click "Request Refund" and provide a reason.
Alternatively, you can contact our support team at info@drumrolledu.com.
5. Refund Processing
Once your refund request is approved, the refund will be processed to the original payment method within 5-10 business days. You will receive an email confirmation when the refund has been issued.
6. Non-Refundable Items
The following are not eligible for refunds:
- Sessions that were attended and completed successfully.
- Digital study materials or resources that have been accessed or downloaded.
- Refund requests made after the 7-day timeframe.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: info@drumrolledu.com
Phone: +919619759234